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BPU Warns Customers of Threatening Scam Calls

(KANSAS CITY, Kan.) — The Kansas City Board of Public Utilities (BPU) wants to warn customers that a new utility scam is circulating and targeting residents in the Kansas City area.

BPU officials have received several reports from customers about calls featuring a pre-recorded message, also known as robocalls, indicating service will be disconnected if a payment is not made in 30 minutes. Customers are then instructed to call a 1-800-number to make a payment; however, that phone number is in no way connected to the utility.

Although BPU uses pre-recorded messages to notify customers about future dates for disconnection, utility officials said they do not cold-call customers to demand immediate payment. In any case, customers are reminded to be on alert and to never share personal or financial information with anyone. Customers that suspect they are being threatened by a scam are encouraged to hang up immediately and call the BPU Customer Service Department directly at 913-573-9190.

BPU offers these tips for customers to protect themselves if they are uncertain about the authenticity of a call, email or visit from a utility representative:

  • Never give credit or debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, texts and/or sends an email requesting this information in respect to your utility bill, without verifying that is an authentic BPU call by either asking to see company identification or by calling the BPU Customer Service Department.

  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from BPU.

  • Never provide personal information via email or click any suspicious links or attachments.

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Kansas City, KS 66101-2930
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