BPU Customers Can Receive Text Messages

BPU can now send text alerts to Customers to stay better informed on outages, maintenance and billing issues

(KANSAS CITY, Ks.) —The Kansas City Board of Public Utilities (BPU) is now offering a new convenient feature for customers.

Customers can now receive customer billing and service outage alerts. These text alerts will include billing and payment information, electric and water outages, potential water leaks and scheduled maintenance alerts. Customers who have provided a cell phone number for their account will automatically be opted in to the new messaging system.

All BPU Text Alerts will come from 844-843-3500. Customers are encouraged to save this number on their phone as BPU Texting.

If a customer’s phone number has changed, of if the phone number on their monthly bill is incorrect, they are encouraged to contact BPU at 913-573-9190 to let BPU know.

About BPU

BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 65,000 electric and 53,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.