(KANSAS CITY, Kan.) The Kansas City Board of Public Utilities (BPU) will not disconnect utility service for non-payment as customers and communities are facing potential hardship from coronavirus through March 31st. This temporary moratorium which has now been extended another month includes residential and business customers. Utility disconnects will resume on April 1st, 2021.
Customers are encouraged to stay current with their bills to avoid getting too far behind and if anyone has any BPU billing or customer service questions, they can call 913-573-9190 and a utility representative is available to assist.
“As the coronavirus (COVID-19) pandemic continues to spread throughout our community, we will once extend our current moratorium on all utility disconnects,” said William Johnson, BPU General Manager. “It is important for us to continue to support our customers who are continuing to experience hardships during this time.”
BPU wants to remind customers to take advantage of the Kansas Low-Income Energy Assistance (LIEAP) program which is still accepting applications until Wednesday, March 31st.
To learn more about eligibility requirements or fill out a LIEAP application, visit the Kansas Department for Children and Families website or call 1-800-432-0043. LIEAP applications on the Kansas Department for Children and Families website at Low-Income Energy Assistance Program (LIEAP) until Wednesday, March 31.
BPU has learned that additional utility assistance funds may be available in mid-March through the Kansas Housing Resource Corporation (KHRC) and will be letting customers know when these funds become available and how to apply.
If you typically pay in person, there are a number of quick, easy, and convenient ways for customers to pay their monthly utility bill remotely. These include:
- On-line at www.BPU.com – available 24 hours a day, seven days a week using a credit card or savings/checking account. Available in English and Spanish, payments are posted the next day.
- By Phone– dial 1-855-278-2455 (1-855-BPU-BILL), using a credit card or savings/checking account.
- Auto-withdrawal– automatic check withdrawal allows your payment to be made from your savings or checking account on a monthly basis. Call 913-573-9190 to enroll.
- U.S. Mail– mail your payment to BPU at P.O. Box 219661, Kansas City, MO 64121-9661 in the return envelope provided with your monthly bill.
- FlexPay- allows customers to monitor their electricity and water on an “as-needed” basis, with services purchased on a pre-paid basis. There are no deposits and no late fees. Call 913-573-9190 to enroll in this program.
- Self-Service Payment Kiosks and Payment Drop Box– available 24/7, just inside the BPU lobby doors located at 540 Minnesota Avenue, KCK.
- Grocery store Pay Site kiosks in the greater Kansas City area. Click here for a list of participating locations or call 1-877-876-7076
- BPU has temporarily waived fees to use PaySite kiosks to make payments. PaySite kiosks accept cash and checks.
Residential customers who are financially impacted by the COVID-19 outbreak can set up payment arrangements by calling 913-573-9145.
BPU is closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps it can take to help prevent the spread of the virus. BPU will continue to closely monitor this situation and do all it can to protect its customers, employees, and the general public.