A letter from Bill Johnson

Our mission statement remains the same. “To focus on the needs of our customers by providing safe, reliable, efficient, and sustainable utilities while improving the quality of life in the community we serve.” We have developed a set of core values for this plan.
As a community-owned utility, we pledge to conduct ourselves in a manner consistent with our core customer values:
 

• Accountability – Deliver quality work and be responsible for our actions
• Communication – Be informative and timely in all communications
• Customer – Value our customers and provide quality service
• Environment – Be the best environmental stewards in our community
• Innovation – Seek creative and cost-effective solutions
• Integrity – Do the right thing the right way
• Respect – Treat others the way we want to be treated

Our leadership team worked together and developed strategic objectives, which include the following:

• Financial Management – Surpass financial & rating agency goals
• Customer Care – Offer best-in-class customer satisfaction
• System Reliability – Exceed local & regional electric & water system performance benchmarks
• Regulatory Compliance – Meet & comply with all federal & state regulation requirements
• Community Engagement – Align public relations efforts with community stakeholders & legislators
• Workforce Development – Strengthen employee safety, development, & retention
• Process Improvements – Identify opportunities & implement operational improvements

We will use this as our guide and continue to provide our community with safe, reliable, and sustainable utilities.