{"id":93590,"date":"2026-06-15T21:50:47","date_gmt":"2026-06-15T21:50:47","guid":{"rendered":"https:\/\/bpudev.wpenginepowered.com\/sobre\/politicas\/"},"modified":"2026-08-25T20:00:02","modified_gmt":"2026-08-25T20:00:02","slug":"politicas","status":"publish","type":"page","link":"https:\/\/bpu.com\/es\/sobre\/politicas\/","title":{"rendered":"Pol\u00edticas"},"content":{"rendered":"\n<div class=\"wp-block-group policies-bpu-page is-layout-constrained wp-container-core-group-is-layout-278fe766 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull is-dark bpu-hero\" style=\"min-height:574px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"574\" class=\"wp-block-cover__image-background wp-image-90329 size-full\" alt=\"BPU Policies\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Group-920.png\" data-object-fit=\"cover\" srcset=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Group-920.png 1920w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Group-920-300x90.png 300w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Group-920-1024x306.png 1024w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Group-920-768x230.png 768w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Group-920-1536x459.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Pol\u00edticas<\/h1>\n<\/div><\/div>\n\n\n\n<p class=\"ad-breadcurm new-breadcrum-for-all wp-block-paragraph\"><strong><a href=\"\/\">Inicio<\/a> &gt; <a href=\"https:\/\/bpu.com\/es\/sobre\/\">Acerca de BPU<\/a> &gt; Pol\u00edticas<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group alignfull bpu-section bpu-section--white is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-head is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"bpu-eyebrow wp-block-paragraph\">Informaci\u00f3n para ayudarle<\/p>\n\n\n\n<h2 class=\"wp-block-heading bpu-h2\">Conozca nuestras pol\u00edticas para los servicios que le proporcionamos.<\/h2>\n\n\n\n<p class=\"bpu-intro-copy wp-block-paragraph\">BPU ha establecido pol\u00edticas y directrices para los servicios que proporcionamos a nuestros clientes. Al establecer y mantener estas pol\u00edticas, podemos ofrecer un mejor est\u00e1ndar de servicio para satisfacer sus necesidades y ayudarle a mantenerse informado. Utilice los siguientes enlaces para revisar la informaci\u00f3n sobre nuestras pol\u00edticas.  <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull bpu-section bpu-section--gray is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-cat-grid is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-cat-card is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized bpu-cat-card__icon\"><img decoding=\"async\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Icon-&#x2014;-headset-chat-bubble.png\" alt=\"&quot;&quot;\" class=\"wp-image-90143\" style=\"width:96px;height:96px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Pol\u00edticas de atenci\u00f3n al cliente<\/h3>\n\n\n\n<p class=\"bpu-cat__link wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/politicas-de-atencion-al-cliente\/\" data-type=\"link\" data-id=\"\/about\/policies\/customer-care-policies\/\">Ver pol\u00edtica \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-cat-card is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized bpu-cat-card__icon\"><img decoding=\"async\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Icon-badge-&#x2014;-lightning.png\" alt=\"&quot;&quot;\" class=\"wp-image-90144\" style=\"width:96px;height:96px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Pol\u00edticas del servicio el\u00e9ctrico<\/h3>\n\n\n\n<p class=\"bpu-cat__link wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/politicas-de-servicio-electrico\/\" type=\"link\" id=\"\/about\/policies\/electric-service-policies\/\">Ver pol\u00edtica \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-cat-card is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized bpu-cat-card__icon\"><img decoding=\"async\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/06\/Icon-badge-&#x2014;-water_drop.png\" alt=\"&quot;&quot;\" class=\"wp-image-90145\" style=\"width:96px;height:96px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Pol\u00edticas del servicio de agua<\/h3>\n\n\n\n<p class=\"bpu-cat__link wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/politicas-de-servicio-de-agua\/\" data-type=\"link\" data-id=\"\/about\/policies\/water-service-policies\/\">Ver pol\u00edtica \u2192<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-additional is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading bpu-h2-dark\">Pol\u00edticas y procedimientos adicionales<\/h2>\n\n\n\n<div class=\"wp-block-group bpu-linkcards is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/definiciones-de-politicas-generales\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Definiciones de pol\u00edticas generales<\/span><span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n\n\n\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/centro-de-ayuda\/atencion-al-cliente\/mantenimiento-de-arboles\/\" data-type=\"link\" data-id=\"\/help-center\/customer-support\/tree-maintenance\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Poda de \u00e1rboles<\/span> <span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n\n\n\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/politica-de-redes-sociales\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Redes sociales<\/span> <span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n\n\n\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/reventa-de-servicios\/\" type=\"link\" id=\"\/about\/policies\/resale-of-services\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Reventa de servicios<\/span><span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n\n\n\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/politica-de-etica\/\" type=\"link\" id=\"\/about\/policies\/ethics-policy\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Pol\u00edtica de \u00e9tica<\/span><span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n\n\n\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/reglas-de-procedimiento-de-la-junta\/\" type=\"link\" id=\"\/about\/policies\/board-rules-of-procedure\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Reglamento de la Junta<\/span><span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n\n\n\n<p class=\"bpu-linkcard-wrap wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/reglas-y-regulaciones-de-agua\/\" type=\"link\" id=\"\/about\/policies\/water-rules-regulations\/\" class=\"bpu-linkcard\"><span class=\"bpu-linkcard__label\">Normas y reglamentos del agua<\/span><span class=\"bpu-linkcard__green\">\u2192<\/span><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"bpu-contact-line line1 wp-block-paragraph\">Si tiene preguntas espec\u00edficas, p\u00f3ngase en contacto con nosotros en el <a href=\"tel:9135739000\" data-type=\"page\" data-id=\"90001\">(913) 573-9000<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull bpu-section bpu-section--white is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-head bpu-or-head is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center bpu-eyebrow wp-block-paragraph\">\u00bfBusca registros p\u00fablicos?<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center bpu-h2\">Registros abiertos<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Bajo la <strong>Ley de Registros Abiertos de Kansas (KORA)<\/strong>, cualquier persona puede solicitar registros p\u00fablicos a BPU. Encuentre el formulario de solicitud, la direcci\u00f3n postal y las respuestas a las preguntas comunes sobre KORA en nuestra p\u00e1gina de Registros abiertos. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bpu.com\/es\/sobre\/politicas\/acceso-a-los-registros-publicos\/\">Visitar Registros abiertos \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull global-need-assignment is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center global-need-assignment__inner is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-constrained wp-container-core-column-is-layout-c3b112a9 wp-block-column-is-layout-constrained\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"283\" height=\"63\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/05\/Group-351.webp\" alt=\"&quot;&quot;\" class=\"wp-image-20288\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center global-need-assignment__title\">\u00bfNecesita ayuda?<\/h2>\n\n\n\n<p class=\"has-text-align-center global-need-assignment__text wp-block-paragraph\">Contacte con el Servicio de Atenci\u00f3n al Cliente. Estamos aqu\u00ed para ayudarle. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button global-need-assignment__btn\"><a rel=\"\" target=\"\" class=\"wp-block-button__link wp-element-button\" href=\"\/contact-us\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Inicio &gt; Acerca de BPU &gt; Pol\u00edticas Informaci\u00f3n para ayudarle Conozca nuestras pol\u00edticas para los servicios que le proporcionamos. BPU ha establecido pol\u00edticas y directrices para los servicios que proporcionamos a nuestros clientes. Al establecer y mantener estas pol\u00edticas, podemos ofrecer un mejor est\u00e1ndar de servicio para satisfacer sus necesidades y ayudarle a mantenerse informado. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":92242,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-93590","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edticas BPU: Servicios El\u00e9ctricos y de Agua<\/title>\n<meta name=\"description\" content=\"Revise las pol\u00edticas de Kansas City BPU para los servicios el\u00e9ctricos y de agua que proporcionamos: atenci\u00f3n al cliente, electricidad, agua, \u00e9tica, normas de la junta y Registros Abiertos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bpu.com\/about\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edticas BPU: Servicios El\u00e9ctricos y de Agua\" \/>\n<meta property=\"og:description\" content=\"Revise las pol\u00edticas de Kansas City BPU para los servicios el\u00e9ctricos y de agua que proporcionamos: atenci\u00f3n al cliente, electricidad, agua, \u00e9tica, normas de la junta y Registros Abiertos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bpu.com\/about\/policies\/\" \/>\n<meta property=\"og:site_name\" content=\"Home - 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