{"id":94038,"date":"2026-07-08T18:24:25","date_gmt":"2026-07-08T18:24:25","guid":{"rendered":"https:\/\/bpudev.wpenginepowered.com\/centro-de-ayuda\/atencion-al-cliente\/"},"modified":"2026-09-10T18:12:33","modified_gmt":"2026-09-10T18:12:33","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/bpu.com\/es\/centro-de-ayuda\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al Cliente"},"content":{"rendered":"\n<div class=\"wp-block-group customer-support-bpu-page is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover alignfull is-dark bpu-hero\" style=\"min-height:574px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"574\" class=\"wp-block-cover__image-background wp-image-100844 size-full\" alt=\"\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/09\/Hero-photo-placeholder-\u2014-replace-with-Shutterstock-image.png\" data-object-fit=\"cover\" srcset=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/09\/Hero-photo-placeholder-\u2014-replace-with-Shutterstock-image.png 1920w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/09\/Hero-photo-placeholder-\u2014-replace-with-Shutterstock-image-300x90.png 300w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/09\/Hero-photo-placeholder-\u2014-replace-with-Shutterstock-image-1024x306.png 1024w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/09\/Hero-photo-placeholder-\u2014-replace-with-Shutterstock-image-768x230.png 768w, https:\/\/bpu.com\/wp-content\/uploads\/2026\/09\/Hero-photo-placeholder-\u2014-replace-with-Shutterstock-image-1536x459.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-text-background-color has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Atenci\u00f3n al Cliente<\/h1>\n\n\n\n<p class=\"bpu-hero__sub wp-block-paragraph\">Obtenga ayuda con la asistencia de facturaci\u00f3n, reclamaciones, mantenimiento de \u00e1rboles y otras solicitudes comunes.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-278fe766 wp-block-column-is-layout-constrained\">\n<p class=\"breadcubs new-breadcrum-for-all wp-block-paragraph\"><strong><a href=\"\/\">Inicio<\/a> &gt; <a href=\"https:\/\/bpu.com\/es\/centro-de-ayuda\/\">Centro de Ayuda<\/a> &gt; Atenci\u00f3n al Cliente<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull bpu-section bpu-section--white is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group bpu-head is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"bpu-eyebrow wp-block-paragraph\">Atenci\u00f3n al Cliente<\/p>\n\n\n\n<h2 class=\"wp-block-heading bpu-h2\">\u00bfC\u00f3mo podemos ayudarle?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tanto si necesita ayuda para pagar su factura, como si desea presentar una reclamaci\u00f3n o tiene preguntas sobre su servicio, encuentre el soporte adecuado a continuaci\u00f3n.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-grid3 bpu-grid3--tight is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group bpu-support is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"bpu-support__accent\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group bpu-support__inner is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/07\/Icon-1.png\" alt=\"&quot;&quot;\" class=\"wp-image-90846\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading bpu-support__title\">Entender mi factura<\/h3>\n\n\n\n<p class=\"ph1 wp-block-paragraph\">Aprenda a leer sus estados de facturaci\u00f3n mensuales y obtenga informaci\u00f3n importante sobre su factura de BPU.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/tarifas-de-facturacion\/facturacion\/entender-mi-factura\/\" data-type=\"page\" data-id=\"2003\" class=\"bpu-support__link\">M\u00e1s informaci\u00f3n \u2192<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-support is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"bpu-support__accent\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group bpu-support__inner is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/08\/Icon1.png\" alt=\"\" class=\"wp-image-99502\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading bpu-support__title\">Asistencia para el Pago<\/h3>\n\n\n\n<p class=\"ph1 wp-block-paragraph\">Encuentre programas y recursos para ayudarle con su factura de electricidad y agua si est\u00e1 experimentando dificultades econ\u00f3micas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/tarifas-de-facturacion\/ayuda-para-el-pago\/\" data-type=\"page\" data-id=\"2003\" class=\"bpu-support__link\">M\u00e1s informaci\u00f3n \u2192<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-support is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"bpu-support__accent\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group bpu-support__inner is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0)\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/08\/Icon2.png\" alt=\"\" class=\"wp-image-99504\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading bpu-support__title\">Reclamaciones<\/h3>\n\n\n\n<p class=\"ph1 wp-block-paragraph\">Presente una reclamaci\u00f3n por da\u00f1os relacionados con problemas del servicio el\u00e9ctrico o de agua de BPU.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/centro-de-ayuda\/atencion-al-cliente\/reclamaciones\/\" data-type=\"link\" data-id=\"\/help-center\/customer-care\/claims\/\" class=\"bpu-support__link\">Presentar una reclamaci\u00f3n \u2192<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-support is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"bpu-support__accent\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group bpu-support__inner is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0)\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/08\/Icon3.png\" alt=\"\" class=\"wp-image-99505\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading bpu-support__title\">Consultas \u00c9ticas<\/h3>\n\n\n\n<p class=\"ph1 wp-block-paragraph\">Env\u00ede preguntas \u00e9ticas o informe de preocupaciones sobre las operaciones o la conducta del personal de BPU.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/centro-de-ayuda\/consultas-de-etica\/\" data-type=\"page\" data-id=\"90504\" class=\"bpu-support__link\">M\u00e1s informaci\u00f3n \u2192<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-support is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"bpu-support__accent\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group bpu-support__inner is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/08\/Icon4.png\" alt=\"\" class=\"wp-image-99507\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading bpu-support__title\">Mantenimiento de \u00c1rboles<\/h3>\n\n\n\n<p class=\"ph1 wp-block-paragraph\">Solicite la poda programada de \u00e1rboles o informe de problemas urgentes con \u00e1rboles cerca de las l\u00edneas el\u00e9ctricas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bpu.com\/es\/centro-de-ayuda\/atencion-al-cliente\/mantenimiento-de-arboles\/\" data-type=\"page\" data-id=\"90132\" class=\"bpu-support__link\">M\u00e1s informaci\u00f3n \u2192<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group bpu-support is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"bpu-support__accent\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group bpu-support__inner is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/08\/Icon6.png\" alt=\"\" class=\"wp-image-99508\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading bpu-support__title\">Informaci\u00f3n sobre Reflujo<\/h3>\n\n\n\n<p class=\"ph1 wp-block-paragraph\">La contaminaci\u00f3n por reflujo puede ser un problema cuando el agua se mezcla accidentalmente con productos qu\u00edmicos peligrosos o bacterias.<\/p>\n\n\n\n<p class=\"target-new wp-block-paragraph\"><a href=\"\/wp-content\/uploads\/2026\/06\/Updated-Backflow-Test-Form.pdf\" class=\"bpu-support__link\">M\u00e1s <\/a><a href=\"\/wp-content\/uploads\/2026\/06\/Updated-Backflow-Test-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"bpu-support__link\">Informaci\u00f3n <\/a><a href=\"\/wp-content\/uploads\/2026\/06\/Updated-Backflow-Test-Form.pdf\" class=\"bpu-support__link\">\u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull bpu-section bpu-assist is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><img loading=\"lazy\" decoding=\"async\" width=\"283\" height=\"63\" src=\"https:\/\/bpu.com\/wp-content\/uploads\/2026\/07\/Group-351.png\" alt=\"&quot;&quot;\" class=\"wp-image-90841\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group bpu-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0)\">\u00bfNecesita ayuda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contacte con Atenci\u00f3n al Cliente. Estamos aqu\u00ed para ayudarle. <\/p>\n\n\n\n<div class=\"wp-block-buttons bpu-btn-outline is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bpu.com\/es\/contacta-con-nosotros\/\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Inicio &gt; Centro de Ayuda &gt; Atenci\u00f3n al Cliente Atenci\u00f3n al Cliente \u00bfC\u00f3mo podemos ayudarle? Tanto si necesita ayuda para pagar su factura, como si desea presentar una reclamaci\u00f3n o tiene preguntas sobre su servicio, encuentre el soporte adecuado a continuaci\u00f3n. Entender mi factura Aprenda a leer sus estados de facturaci\u00f3n mensuales y obtenga informaci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":92873,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-94038","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3n al cliente | Facturaci\u00f3n, reclamaciones y m\u00e1s<\/title>\n<meta name=\"description\" content=\"Obtenga ayuda de BPU con asistencia para el pago, reclamaciones, consultas \u00e9ticas, mantenimiento de \u00e1rboles, informaci\u00f3n sobre reflujo y preguntas frecuentes generales, todo en un solo lugar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bpu.com\/help-center\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atenci\u00f3n al cliente | Facturaci\u00f3n, reclamaciones y m\u00e1s\" \/>\n<meta property=\"og:description\" content=\"Obtenga ayuda de BPU con asistencia para el pago, reclamaciones, consultas \u00e9ticas, mantenimiento de \u00e1rboles, informaci\u00f3n sobre reflujo y preguntas frecuentes generales, todo en un solo lugar.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bpu.com\/help-center\/customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Home - 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