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QUALITY OF LIFE

Delivering reliable service to meet
our customers’ daily needs.

INTEGRATING CUSTOMER

FEEDBACK

In partnership with the ETC Institute, a national leader in market research and
customer input, BPU conducted a customer satisfaction survey to gather valuable
feedback and establish new performance benchmarks. Insights from over 600
residential and 80 commercial customers will shape BPU’s future strategies and
allow comparisons with other utilities at regional and national levels.

QUICK FACTS

BPU earned top honors in the 2024 PRNews The BPU Employee Foundation Hygiene Drive,
Nonprofit Awards for Social Responsibility, in partnership with Giving the Basics, collected
recognizing our commitment to community 1,500 items for Kansas City, Kansas students in
improvement and positive social impact. need and raised funds to donate an additional
1,500 toothbrushes.

BPU is in year 4 of its 10-year pole inspection cycle, In 2023, BPU invested approximately $24
having inspected nearly 19,000 wooden poles and million across 2,350 purchase orders with local
the replacement of 1,300 poles to enhance system Wyandotte County businesses. This includes
reliability and public safety. partnerships with minority-, women-, small-,
and veteran-owned enterprises.

In 2023, the BPU Employees Charity Golf Corporation Alongside Kansas One-Call System, Inc., BPU
donated $51,000 to local organizations, including worked to ensure safe digging by identifying and
the Full Throttle Foundation, Youth for Christ, and the marking underground water and electric lines.
BPU Employee Foundation. These donations support
community development and outreach initiatives. In 2023, BPU serviced nearly 19,000 Kansas
One-Call requests.

CUSTOMER CARE ASSISTANCE

Since 2009, BPU has teamed with the United Way of
UTILITY HARDSHIP
ASSISTANCE ASSISTANCE Greater Kansas City to provide more than $2.6 million
PROGRAM PROGRAM in utility assistance to qualifying Wyandotte County
spent: spent: residents through Customer Care Assistance Programs.
$311,866.97 $94,633.80 In 2023, these initiatives provided over $405,000 in aid,
households households with support rising to $625,000 in 2024.
helped: helped:
829 312

2024 Sustainability Report 06