Page 2 - Summer-2024-BPU Connection-WQR

BPU | CONNECTION
Customer Survey BPU | president’s letter
Results Improve

Performance and

Services THOMAS GRONEMAN

President
BPU Board of Directors

I appreciate this opportunity to Programs, which in coordination
update you on a variety of issues as part with the United Way can help offset
of the Summer 2024 BPU Connection/ utility expenses for those in need or
Water Quality Report. This newsletter experiencing unplanned emergencies.
is printed and distributed to all utility The utility has committed $625,000 to
customers several times throughout these programs in 2024, and nearly $2
the year, providing current information million since their inception – with more
directly to your doorstep while helping than 1,100 households receiving help
customers navigate the services, last year. BPU also recognizes special
BPU regularly uses customer and community programs, and initiatives offered by BPU. circumstances arise and can provide
inputs to help identify areas for new, In addition to providing critical payment options, so the sooner a
expanded, or improved service – including utility functions in Wyandotte County, customer reaches out the more BPU and
customer surveys. BPU recently completed as a not-for-profit publicly owned utility others can do to assist them.
a comprehensive survey of residential and BPU also prioritizes how it can meet the While always working to better the
commercial customers conducted by the ETC individual needs of its customers, while community, BPU also remains focused
Institute, a national leader in market research simultaneously working to improve the on meeting the community’s electric
that helps municipal governments gather and overall quality of life in the community and water needs. Most recently, BPU has
use survey data to enhance performance and it serves. been recognized as one of the country’s
services. From its commitment to renewable most reliable and safe electric utilities,
The objective was to assess customer “green” energy (48% of BPU energy receiving the Reliable Public Power
satisfaction with the delivery of utility comes from wind turbines, solar, and Provider (RP3) “Diamond Award” from
services, compare performance to other hydro energy today), to its popular the American Public Power Association
regional/national providers, and to set a new Summer Youth Program, to the recent (APPA) for its sustained commitment
benchmark for performance that will provide Employee Foundation “Hygiene to performance and industry leading
valid comparisons moving forward. The three- Drive” for local families – BPU and its standards.
page survey was sent to a random sampling employees are vested in the community While BPU has accomplished several
of residential and commercial customers, with in which we all live, work, and play. priorities and objectives at this mid-
more than 600 respondents taking part. In fact, this newsletter profiles a few point of 2024, the utility will continue
The results are currently being evaluated, of the on-going educational, safety, working to improve and do better –
while indicating BPU compares favorably to and community outreach visits and identifying ways to be more efficient,
other utilities both nationally and regionally. interactions led by BPU staff with local expand communications, reduce costs,
Going forward, the findings will be used to school children, community leaders, and and ensure customer service excellence.
guide both strategic and day-to-day decisions, others. As public servants, BPU and its
resource allocation, and programming One impactful way BPU assists employees appreciate the opportunity
in the areas of customer service, account customers is through its Utility to serve you and take its responsibility
management, communications, and more. Assistance and Hardship Assistance to the community to heart.

DID YOU KNOW? PAPERLESS

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Pay Your Utility Bill by Phone Over 16,000 customers
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online account, or call
913-573-9190.