Page 1 - Summer-2024-BPU Connection-WQR

CONNECTION Our mission: to focus on the needs of our

customers, to improve the quality of life in
our community while promoting safe,

reliable and sustainable utilities.
Serving the Water and Electric Needs of Kansas City, Kansas SUMMER 2024

BPU in the
BPU Text
Customer Survey 2 Community 4 Alerts 7
Results

Safe, Reliable Water When You Need It

A critical natural resource, water plays a vital role in daily transport the water, or extensive testing that occurs
life serving an essential purpose for health, hydration, daily at the utility’s on-site water-testing laboratory –
hygiene, and more. It also delivers fire protection, BPU employees work every day to ensure safe reliable
health security, supports the economy, and improves the water for Wyandotte County.
overall quality of life throughout the community. In 2023, BPU produced 10 billion gallons of safe
BPU works to protect and maintain this valuable drinking water, with its state-of-the-art certified
resource, promoting conservation, environmental laboratory conducting over 41,800 tests on 8,700
standards, and sustainability. BPU’s nationally water samples. The water system has the capacity to
recognized water distribution system services 53,000 produce 72 million gallons of water per day (MGD),
customers, including 4,200 businesses, with more than while maintaining 20 million gallons of reserve water
1,000+ miles of water lines and 6,200 fire hydrants over in elevated storage tanks and reservoirs to ensure
a 150 sq. mile area. From designing and building capital dependable potable water is available 24 hours a day,
water projects, maintaining the mains and lines that 7 days a week, 365 days a year.

Conservation Saves & Lowers Costs BPU Launches MyMeter
The average American family uses 300+ gallons of water
per day at home. By using water-saving technologies and A New Online Customer Portal
taking a few simple steps, your household can significantly
reduce its overall water consumption – helping protect To provide customers with a more
the environment, ensuring a finite resource for future seamless user-friendly experience, BPU
generations, and even helping reduce utility costs. has launched a new individual utility
Continued on page 7 account management tool where
customers can review and pay their bills,
DID YOU KNOW? set up auto payments, monitor electric
and water usage, and more!
The new service, called MyMeter,
BPU’s water is not taken from the Missouri replaces the previous customer self-service portal – and includes an app feature
River, but rather from an aquifer that providing access from anywhere. This new tool is just one more way that BPU
lies beneath the river and gets its water is working to ensure customers have instant, easy access to the key utility
from melting ice from mountain ranges in information they want and need.
Wyoming and Montana. See page 6 for more details

2024 WATER QUALITY REPORTREPORT See Pages 8-11