Payment Assistance
Behind on a bill, between paychecks, or facing a hardship? You have options.
AVAILABLE RESOURCES
Payment Assistance Programs
We understand that life can bring unexpected challenges. That’s why we’re here to support our community with payment assistance programs designed to help you stay connected when you need it most. Learn more about the programs below to find the best fit for your situation.
Hardship Assistance Program
Helping you through unexpected financial challenges such as unemployment or health emergencies.
What it Offers
A one-time payment of up to $500 to help cover electric and water bills.
Eligibility Requirements
- Active BPU service for 6 consecutive months.
- Proof of income (or lack of income) and verification of expenses.
- Proof of residency for the address on your BPU bill.
How to Apply
Click here or call (913) 371-6772 for next steps.
Utility Assistance Program
Providing financial relief for households meeting income guidelines.
What it Offers
- Assistance of up to $500 once every 12 months.
- Covers all BPU services (excludes deposits, connection, or reconnection fees).
Eligibility Requirements
Household income within 200% of the federal poverty level (based on the past 30 days).
How to Apply
Funding is distributed through local partners like Avenue of Life, El Centro, and Cross-Lines. Call 2-1-1 to find a participating agency and start your application.
Utility Payment Arrangements
Flexible plans to help you manage your bill when circumstances make it tough to pay on time.
What it Offers
Customized payment plans to keep you on track and avoid falling behind.
How to Apply
Contact our Customer Care team at (913) 573-9145 to discuss your options.
GET IN TOUCH
We’re Here to Help
Our goal is to make sure every customer has access to the support they need. If you have any questions or need guidance, please reach out to our Customer Care team.
Phone: (913) 573-9190
Email: custservice@bpu.com
More Ways to Manage Your Bill
FlexPay
Prepay for electricity and water like a prepaid phone plan — no deposits, late
fees, or disconnect fees.
What it Offers
- Pay small amounts throughout the month instead of receiving
a traditional bill. - Daily usage tracking helps you stay informed and can lead to savings.
- Multiple ways to pay: kiosk, online, mobile app, or phone.
How to Enroll
Call (913) 573-9190 to sign up through Customer Care. After enrolling, visit www.myusage.com to manage your FlexPay account and monitor your usage.
Equal Payment Plan (EPP)
Take the ups and downs out of your utility bill with predictable monthly
payments.
What it Offers
- Your monthly payment is based on a 12-month average of your
utility usage. - Helps you budget and avoid seasonal spikes.
- Recalculated every six months to reflect your actual usage.
How to Enroll
Call (913) 573-9190 or sign up online through your MyMeter account under the Manage Account page.