Set up or Transfer Your Service
Whether you’re new to BPU’s service area or moving within it, the process is straightforward.
Choose an option below to get started for both residential and business customers.
SELECT AN OPTION
Start or Transfer Service
Select the option that matches your situation to begin your service request. We’ll walk you through the required steps, documents, and timing.
NEW TO BPU
Start New Service
Set up electric or water service at a new address within BPU’s service area.
- Documents to have ready:
- Social Security Number or Individual Taxpayer Identification Number (ITIN)
- Plus a copy of one valid form of ID:
- Driver’s license
- Passport
- State ID
- Submit through email or fax
- $75 service fee + possible deposit on first bill
EXISTING CUSTOMER
Transfer Service
Move your existing service to a new address within BPU’s service area.
- Documents to have ready:
- Social Security Number or Individual Taxpayer Identification Number (ITIN)
- Plus a copy of one valid form of ID:
- Driver’s license
- Passport
- State ID
- Use your current account to request a transfer
- Deposit may be waived with a strong payment history
STOP SERVICE
Stop Service
Customers have three options to request that service be stopped:
- Online: If you’ve registered your account in MyMeter, sign in and select the link to stop service.
- Email: Send a request to CustService@bpu.com to have your services disconnected.
- Phone: Contact Customer Care at 913-573-9190, select option 8, and speak with an agent to place your stop service order.
Once you contact us, service can be disconnected as soon as the next business day.
NEED ADDITIONAL ASSISTANCE?
We’re here to help. Please contact a Customer Care representative with any questions.
Need Assistance?
Contact Customer Care. We’re here to help.