Customer Support

Get help with billing assistance, claims, tree maintenance, and other common requests.

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Customer Support

How Can We Help?

Whether you need help paying your bill, want to file a claim, or have questions about your service, find the right support below.

Learn how to read your monthly billing statements and get important information about your BPU bill.

Find programs and resources to help with your electric and water bill if you’re experiencing financial hardship.

Submit a claim for damages related to BPU electric or water service issues.

Submit ethics questions or report concerns about BPU operations or staff conduct.

Request scheduled tree trimming or report emergency tree issues near power lines.

Backflow contamination can be a problem when water is accidentally mixed with hazardous chemicals or bacteria.

Contact Customer Care. We’re here to help.